Privacy

The information you share with staff at Elemental Speech Pathology remains private unless you: give consent for staff to share it; would like help to refer yourself or your child to another service and/or the law requires staff share (e.g. mandatory reporting for sexual abuse).

Cancellations

A client or caregiver will advise Elemental Speech Pathology if a client cannot attend an appointment, within 24 hours. The client/ caregiver will receive a refund of their deposit, if they provide this notice.

N.D.I.S.

If a client’s sessions are N.D.I.S. funded, the client and/or caregiver will check their goals are not doubled up with another provider.

Court Agreements

The client and/or care giver will advise Elemental Speech Pathology of any family court agreements in which a client is involved, and of any guidelines that may affect the child’s therapy plan e.g. if information, such as a report, needs to be addressed to multiple people (such as two caregivers at different addresses) or if a caregiver is not allowed to pick up a child or attend sessions.

National Code of Conduct for Health Care Professionals

The link below has a minimal set of standards for Health Professionals, not regulated by Australian Health Practitioner Regulation Agency (AHPRA).

https://hcc.vic.gov.au/sites/default/files/media-document/general_code_of_conduct_-_a3_4.pdf